Promo Codes, Payments and Vouchers
What payment methods do you use?
We accept credit/debit card payments, Paypal and Apple pay.
Where do I find promo codes?
Promo codes can be found at the top of the Home and Browse pages along with the scrolling images on our Home page.
Where do I enter promo codes?
You can enter promo codes at the checkout.
The promo code isn't working?
Please make sure that you have entered the promo code correctly making sure that you have entered all capital letters and numbers.
If this still isn't working, please contact email@example.com, and put Promo code not working in the subject line.
Can I use multiple promo codes?
Only one promo code can be used at one time.
How do gift vouchers work?
Gift vouchers work the same way as any other promo code, just enter your unique number in the Promo code box at checkout.
Gift vouchers do not have an expiry date.
How do I use gift vouchers?
Once you have received your gift voucher, you can redeem it by purchasing products and entering the gift card code at checkout. Gift vouchers apply to the order total, including tax and shipping.
If your order exceeds the gift voucher limit, you can pay the difference with either payment option. If your order is less that the gift voucher amount, your remaining balance will stay there.
How do I purchase gift vouchers?
Gift vouchers are purchased on our products page. When you have selected the amount you want to buy, you will be taken straight through to the checkout.
When choosing the delivery options for your gift card, you can select:
Email to Recipient: The recipient will receive an email with the gift card message and code.
Email to You: You receive an email with a printable .pdf of the gift card.
Can I refund/cancel a gift voucher?
Any and all unused gift cards can be cancelled or refunded. However, partially used gift cards cannot be refunded.
When will I be charged for my order?
You will be charged once the order has been confirmed.
Do you accept all currencies?
Yes, we accept all currencies
I can't see my currency?
To select a different currency, simply use the drop down menu at the top of the page.
The different currencies are US, Canadian and Australian Dollar, Euro, Pounds Sterling, Swiss Franc, Japanese Yen, Swedish Krona and Norwegian Krone.
The checkout price will only be displayed in Pounds Sterling.
Do you accept Apple Pay?
Yes. If you are using Safari through iOS 10, macOS Sierra, or more recent operating systems, the option for Apple Pay will be visible to you.
You will then need to confirm the order with the following devices:
iPhone SE, iPhone 6, iPhone 6 Plus, and later.
iPad Pro, iPad Air 2, iPad mini 3, and later.
Apple Watch paired with a supported iPhone.